Student Assistance Programme

Support is available whenever you need it

0800 028 3766

If you need someone to talk to outside the University of Chester's opening hours, you can access free, confidential support through our Student Assistance Programme. 

The Student Assistance Programme offers a 24-hour helpline and its wellbeing Wisdom app, giving you the option to connect with a trained counsellor or adviser by telephone or live chat at any time, day or night. Whether you're feeling overwhelmed, worried, or simply need someone to listen, support is available whenever you need it.

The Student Assistance Programme can offer advice and support on a wide range of issues, including:

• Stress and anxiety
• Bereavement and loss
• Tenancy and housing concerns
• Legal information and guidance
• Relationship difficulties
• Financial worries
• And much more

​​​You can access up to six counselling sessions per topic, per year via the Student Assistance Programme​. These sessions can take place in person, over the phone, via video call or may include online CBT-based activities,allowing you to choose the approach that works best for you. To find out more or arrange support, please contact the Student Assistance Programme on 0800 028 3766.

To access support at any time, call the Student Assistance Programme on 0800 028 3766 or use the Wisdom app (use the code MHA146072) to connect with a counsellor or adviser.

All of this support is available free of charge to all students at the University.

If you, or someone you know, has experienced or witnessed unacceptable behaviour such as harassment, discrimination, sexual violence, abuse, bullying or hate crime you can report it using our simple reporting tool: Report a concern.

Our Data Processing and Privacy Notice describes how and why we collect and use personal information about you.